Tuesday, August 10, 2021
HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.
Subscribe to:
Post Comments (Atom)
Accidentally disabled device in Office 365. How to re-enable
Q . I accidentally disabled my devices because I thought this was like "the sign out all devices currently logged in." Please hel...
-
New cloud app capabilities offer the potential for teams to work smarter and more efficiently than ever before, but they can put huge pressu...
-
While this article focuses on creating successful business relationships among teams that work remotely, at its core it's about how to d...
-
Teams that adopt DevOps culture, practices, and tools become high-performing—building better products faster for greater customer satis...
No comments:
Post a Comment
thanks